Privacy Policy
Monica Frank Virtual Assistance is run by Monica Frank, a sole trader, and operates as a virtual assistance service. The mailing address for Monica Frank Virtual Assistance is: 7A Richmond Avenue, Basement Flat, London, N1 0NE, United Kingdom. The email address is: [email protected]
This privacy policy explains how we use any personal information we hold when you use our website.
To protect data information, we have a data controller. If you wish to have data we hold removed then please see below on how this can be done. However, before doing so, do read about what we do hold so that we can assist you correctly.
We are bound by the requirements of the General Data Protection Regulations (GDPR).
We collect information about you when you fill in any of the forms on our website, i.e. sending an enquiry, signing up for an event, filling in a survey, entering a competition, clicking on an advert, giving feedback, etc. Website usage information is collected using cookies.
When submitting forms on our website, we use a third-party software provider for automated data collection and processing purposes. They will not use your data for any purposes and will only hold the data in line with our policy on data retention.
Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. For more information visit: www.allaboutcookies.org
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. Please note that in a few cases some of our website features may not function because of this.
Analytics: How visitors use our website.
We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.
Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site, and what you clicked on when you were there. These cookies do not store any personal information about you e.g. name, address, etc. and we do not share the data. You can view their privacy policy below:
IP Addresses
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. We do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from various regions.
Email Marketing
When you sign up for a newsletter we provide an easy opt out on every email that you will receive. We also never sell or pass on your information to third parties. If you wish to opt out of a newsletter then please use the opt out button on the email to do so as this is the fastest way of removing your personal details.
Online Advertising
This website is a free to use website and may have links to external websites. If you click on an external link, you will leave our website and be sent to a third-party website and you should read their privacy details before proceeding.
As part of our marketing we use Google Analytics. Please see details above for more information.
How will we use this information and why?
We take your privacy seriously and only use personal information to provide services that you sign up for.
We do not pass on or sell your personal information to third parties.
Any data we hold is for our own use and is never passed on or sold to third parties. In most cases data that should be held securely, such as credit card information, is not held by us at any time. We use encrypted third party specialists for this that have separate portals that are accessible by us.
How long do we hold data for?
For marketing purposes, we hold the information for a period of five years. Any person that has opted into a newsletter can opt out and have all data removed by clicking on the opt-out button on the email.
What if I believe that you have personal data on me?
If you believe that we have personal data on you, please send us an email or write to our registered address and we will investigate the matter for you.